Service Desk Specialist

Wrocław

Regular

B2B: 50 - 56 zł/h
Pernament: 6300 - 7000 zł gross

A man with a beard and shaved head sits at a desk working on a computer in an office. Another person, also at a computer, is blurred in the background. Both appear focused on their work.

Requirements
/ Your Skills

  • Supporting company employees with computer hardware, systems, and basic IT issues
  • Diagnosing and resolving issues related to laptops, docking stations, monitors, printers, phones, and accessories
  • Installing and configuring computer hardware and software
  • Handling requests in the ticketing system, assessing priorities, and escalating according to the agreed process
  • Cooperating with people responsible for infrastructure, IT systems, and other technology areas
  • Maintaining the hardware inventory and supporting the purchasing process
  • Managing inventory records for hardware, software, and company domains
  • Creating and updating technical and process documentation
  • Improving Service Desk processes, especially in areas involving recurring L1 requests
  • Providing ongoing technical support for the day-to-day functioning of the office

Duties
/ Your Role

  • Practical skills in diagnosing and repairing computer hardware: laptops, monitors, docking stations, printers, phones
  • Knowledge of operating systems: Windows 11, Linux, macOS, Android, iOS
  • Familiarity with tools and environments: Microsoft 365, VPN, Active Directory, Azure AD
  • Knowledge of computer networks: LAN / WAN / WLAN
  • Experience working with Jira and Confluence
  • Ability to think analytically and solve problems under time pressure
  • Very good communication skills and a focus on providing professional support to internal stakeholders

Service Desk

For the IT team at Univio, we are looking for a person to join our Service Desk area and support company employees in their daily use of hardware, systems, and IT tools.

This is a role close to users, infrastructure, and internal processes. Both technical proficiency and the ability to communicate with people from different teams will be important here — from office administration and marketing to technology teams.

Sounds good to you?
/ Then appply for it!

Four colleagues work together at a desk, looking at two laptops and smiling. Two people are seated while two stand behind them, all appearing engaged in a collaborative office environment.

Any questions or doubts on this position?
Go ahead! Contact the recruiter who is in charge of this offer.

Katarzyna Chałas
IT Recruitment Specialist

+48 538 845 596
katarzyna.chalas@univio.com

Our Recruitment
/ Process

1

CV Review - Have you applied? That’s great! We will verify your profile

2

Let’s get to know each other better - A short phone conversation with a recruiter

3

An F2F meeting / recruitment task - Share your experience with us - a conversation with a technical person and team leader

4

Feedback / job offer - We believe in feedback culture - you'll always get a response from us

Individual approach for every candidate

Every role is different. We respond to the needs of each candidate and the position applied for. This way, you get the best recruitment experience and we get the best team members.

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Fast process

Nobody likes waiting around. On average, from initial application to final decision, our process takes around 2 weeks. We make a conscious effort to not keep people in the dark.

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Short decision paths

A quick decision path means less people to complicate the process. From HR to department leaders, this short path results in fast answers and clear decisions.

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Feedback always provided

We appreciate the time, effort and respect every candidate gives us, so we always give feedback to help you progress, regardless of the decision.

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Low percentage of rejected job contracts

Very few of our offers are rejected. Between our long reputation and the engaging projects we can offer, we’re confident we can find the ideal place to help you develop and grow.

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