Solution: Data Strategy
Industry: Other

Practical AI Strategy and Analytics Workshops for the Hospitality Industry

Practical skills in working with AI tools and technologies
<skills.developed>
The ability to use AI consciously and safely to minimise risks
<risk.reduced>
Hands-on experience in effective prompting (prompt engineering)
<knowledge.expanded>

The Challenge

PURO Hotels is a Polish lifestyle hotel chain known for modern design, art, and distinctive guest experiences. The brand combines a comfortable stay with an inspiring atmosphere across shared spaces, restaurants, and cultural events. PURO hotels are located mainly in Poland’s largest cities, often in central areas close to key tourist and business destinations. One example is PURO Gdańsk Stare Miasto, a modern hotel located on Wyspa Spichrzów in the heart of Gdańsk, just a few steps from Długi Targ and the marina.

In the hospitality sector, the pace of technological change is high. Employees, regardless of their role, are increasingly exposed to generative AI tools in both their private and professional lives. PURO Gdańsk Stare Miasto approached Univio with the need to run a practical AI training session for employees from different departments, focused on using AI tools in everyday work.

  • Equipping the team with practical skills for using artificial intelligence across different business areas;
  • Explaining how language models work, from their real capabilities to their limitations;
  • Addressing security, confidentiality, and responsible use of AI tools and technologies.
Grzegorz Żylak
Deputy General Manager
PURO Hotels

"Univio’s training helped our team understand how generative AI works and how to use it consciously, both at work and in private life. We appreciated the practical exercises with different tools, as well as the clear explanation of security and data confidentiality issues. It gave us a solid foundation for further developing AI skills within the organization."

The Solution

  • Univio delivered an on-site training session designed as a combination of theory and practice. The goal was to help participants first understand how artificial intelligence and GenAI tools work, and then practise using them in everyday tasks.
  • In the theoretical section, we discussed the basics of GenAI and large language models (LLMs), their strengths and weaknesses, as well as the typical risks associated with their use and the need to verify the results.
  • One of the key modules of the training focused on security and confidentiality. Participants learned about the differences between using GenAI in private and home settings, best practices for mitigating risks, and safe methods for creating prompts.
  • The practical part included exercises using various GenAI tools. Participants worked on tasks related to text, multimedia, data, and presentation creation. The exercises were also adapted to the hotel context, making them easier to apply in daily work.

The Result

AI solutions for business
Shared Foundation of AI Knowledge
Participants organized their understanding of key AI concepts and gained a clearer view of how GenAI works, where it can support their work, and where its limitations begin.
<knowledge.shared>
Better Quality of Work with AI Tools
Exercises in prompting and critically evaluating responses (verification, clarification, iterations).
<quality.increased>
More Conscious Approach to AI Security
A clear distinction between personal and business use, along with a set of practices designed to minimize risks related to data confidentiality.
<risk.reduced>
Greater Efficiency in Working with GenAI
Participants work more quickly and efficiently with tools in the context of everyday tasks involving text, multimedia, data, and presentations.
<performance.achieved>

We can help
you as well

Want to help your team use AI safely and effectively? See how Univio can support your organisation with practical GenAI workshops.